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FAQ PAGE - Fictionwise Bookshelf Transfer to Barnes & Noble's NOOK Library

Q1: Why is Fictionwise shutting down?

Fictionwise, comprised of several eBooks retail websites including Fictionwise.com, eReader.com and eBookwise.com ("Fictionwise Websites") is in the process of winding down its operations. Over the past three years there has been a significant decrease in demand for many of the eBook formats that the Fictionwise Websites sell. In contrast, the eBook format supported by Barnes & Noble--ePub--is growing in popularity.

Q2: What does the transfer option to a NOOK® Library at Barnes & Noble mean for me? How do I set up a BN.com account?

During the month of November, you will receive an email from Fictionwise Websites with instructions on how to opt-in to have your Bookshelf transferred to a BN.com NOOK Library. Once transferred, most of your eBooks in your Bookshelf should appear in your NOOK Library. See Question 10 below.

With your NOOK Library, you will have access to an expansive and ever-growing eBookstore. You can read NOOK Books on NOOK's free mobile app for your iOS or Android smartphone or tablet, NOOKŪ for Windows 8 PC or Tablet, as well as reading your eBooks with your PC/Mac web browser, or on the award-winning NOOKŪ devices.

Q3: When is the last day that I can access my Fictionwise Websites Bookshelf?

The Fictionwise Websites will continue selling eBooks until December 4, 2012. After December 4, 2012, you will no longer be able to purchase eBooks at the Fictionwise Websites. From December 4, 2012 to December 21, 2012, U.S. customers will still have the ability to download content from your existing Bookshelf. From December 4, 2012 to January 31, 2012, customers outside the U.S. will still have the ability to download content from your existing Bookshelf.

* After December 21, 2012, Fictionwise.com bookshelves will no longer be available in the US.

* After January 31, 2013 Fictionwise.com bookshelves will no longer be available to customers outside of the US.

Q4: What happens to my Micropay Dollars?

Fictionwise and eBookwise customers in US:

Micropay Credit is money you deposited into your Micropay account. If your Micropay Credit balance is greater than $5, you will receive a refund check for the Micropay Credit amount. If your Micropay Credit balance is $5 or less, you will receive a Barnes & Noble promotional eGift Card to use at BN.com.

Micropay Rebates are added as store credits to your Micropay account by purchasing eBooks with a Rebate promotion. Micropay Rebates are not cash refundable. If your Micropay Account balance is comprised of Micropay Rebates, you will receive a Barnes & Noble promotional eGift Card to be used at BN.com for the amount of your Micropay Rebates.

If you are due a refund check, please update your mailing address in your Member Profile:

http://www.fictionwise.com/servlet/mw?a=mv&t=update.htm

Fictionwise and eBookwise customers outside of US:

Micropay Credit is money you deposited into your Micropay account. You will receive a refund check for the amount of Micropay Credit in your Micropay account.

Micropay Rebates are added as store credits to your Micropay account by purchasing eBooks with a Rebate promotion. Micropay Rebates are not cash refundable.

If you are due a refund check, please update your mailing address in your Member Profile:

http://www.fictionwise.com/servlet/mw?a=mv&t=update.htm

Q5: I have one or more eMagazine subscriptions with issues remaining, or I have a Buywise Club Membership which will not expire by the closing date. What happens to those?

Customers with an unexpired Buywise Club membership will receive a pro-rated refund by 12/21/2012 in the form of a check for the remaining time in their membership.

Customers with undelivered issues on an eMagazine subscription will receive a pro-rated refund in the form of a check by 12/21/12.

If you are due a refund check, please update your mailing address in your Member Profile:

http://www.fictionwise.com/servlet/mw?a=mv&t=update.htm

Q6: Can eBooks purchased through the Fictionwise Websites be enjoyed on a NOOK eBook Reader or on devices using NOOK software?

Fictionwise Websites customers who purchased a MultiFormat eBook can download the ePub file for that title and side-load it onto any NOOK device or open it with any NOOK application. Whether an eBook title is a MultiFormat eBook is visible next to the title in the Fictionwise bookshelf. See Question 10 below.

Q7: I am a customer who is not based in the United States. What should I do?

We will only be able to provide the transfer option to customers who have a valid credit card with a billing address in the United States and the United Kingdom. If you do not have a valid credit card with a billing address in the United States or the United Kingdom, you should back up your files by downloading any of your past purchases that you are interested in reading in the future. If you haven't done so already, you have until January 31, 2013 to complete this process.

If you are an international customer with a valid credit card with a billing address in the United States and your preferred reading device is a smartphone, then you will be able to download content from your BN.com account the next time you (and your smartphone) are in the United States or the United Kingdom. Please note that as long as you have a valid credit card with a billing address in the United States, you will be able to transfer your Fictionwise.com account to BN.com by January 31, 2013; however, you would have to wait until the next time you and your device are physically in the United States or the United Kingdom before you can download your content to a device. Once your content has been downloaded to your device, you can use that device abroad for your reading pleasure.

Members of the United States military at a military installation outside of the United States or the United Kingdom will only be able to download content onto their devices (including iPad[TM], iPhone®, iPod touch®, Android[TM] and smartphones, Windows 8 PC and Tablet, PC, and Mac®), which are physically located within the United States or the United Kingdom.

Members of the United States military who have a valid credit card with a billing address in the United States will also be able to download content via Wi-Fi® devices while on a military installation outside of the United States.

Q8: I already have a BN.com account. Do I just use that account or will I have to open a new one?

If you elect to opt in to have your Bookshelf transferred to a NOOK Library and you already have an account at BN.com,, you may choose to transfer eBooks in your Fictionwise.com Bookshelf to that existing BN.com account. If you don't have an existing BN.com account, you will have the option to set up a new account into which you can transfer your eBooks.

Q9: I have accounts at both Fictionwise.com and eReader.com. Should I transfer them both to a single BN.com account?

It is your choice whether to transfer both your Fictionwise.com and eReader.com accounts to a single BN.com account or to choose two separate BN.com accounts. Moreover, your BN.com account(s) can be existing accounts on BN.com or they could be new accounts you create just for this purpose. It is your choice.

Q10: I have Fictionwise eBooks in many different formats. What happens when I elect to transfer them to a NOOK Library?

BN.com only supports the ePub format, and BN.com is working with publishers to convert your content should you wish to transfer your Fictionwise Websites Bookshelf to a NOOK Library at BN.com. For any eBooks which are not converted for transfer to BN.com, we suggest that you downloadthese eBooks if you haven't already before December 21, 2012, . Click here to see the Fictionwise Websites titles that are not transferrable.

Q11: I have personal content that I uploaded to my Bookshelf. Will those items be transferred to my BN.com account?

Any personal content that you may have uploaded to your Bookshelf will not be transferred to the NOOK Library. Please make sure that you back up your personal files by downloading the material to your PC or Mac. Customer-uploaded personal content on Fictionwise.com will no longer be available on Fictionwise.com after December 21, 2012.

Q13: How do I back up my current Fictionwise Bookshelf?

You can access your Bookshelf by logging in to your Fictionwise account. Click the "download" button next to the title you choose to download. Your eBooks can be saved to a file on the hard drive of your computer.

For assistance with your existing Fictionwise.com account or your Bookshelf, please contact Fictionwise Support at the link below:

http://www.fictionwise.com/servlet/mw?t=support

For information on the transition of your eBooks or questions concerning your Barnes & Noble NOOK Library, please contact Barnes & Noble Customer Service at (855) 654-9332 Mon.-Fri. 8am - 11pm EST, Sat.-Sun. 9am - 11pm EST.


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