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Easy Step By Step Guide to Handling Confrontation [Secure eReader]
by Gerry Williams
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It is unfortunately a sad reflection of the society in which we live that assaults against the person are becoming more and more frequent. These assaults can take many forms from street violence to road rage and in some cases can result in serious injury and even death. Workplace assaults are growing more common across the world in hospitals, schools, on public transport and in shops. Dealing with aggression is never comfortable and staff need to have the confidence to handle these difficult sit... more info>> (Published: 2004)
Category: Business/General Nonfiction
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