If you want to keep your internal people happy so that they in turn delight your external customers, and don't have a clue where to begin, read this book. -- Project Magazine
This is the quintessential guide book to the effective practice of 'rewards and recognition' programs. This compilation of do's, don'ts and incentives literally cooks with appropriate, timely and cost efficient ways to motivate people. If you are a senior manager, mid manager or a small business person overseeing a tiny team, you will benefit from deploying these profit-building designs.
More importantly, you will be going one further than your competition by keeping your most valued employees satisfied.
In a business world increasingly focused on customers, your company will be able to maintain and motivate your irreplaceable assets- the employees who serve your valuable customers.
This guidebook is definitely one to keep on the bookshelf to thumb through frequently. Keeping your internal people happy so that they in turn delight your external customers is the name of the game in the future of business. -- Laura Pollard, President, Customer Relationship Association of Canada
Employees and team members have come to realize that there are many rewards that far transcend money. Kevin Aguanno presents a treasury of these rewards in his astute and fun-to-read '101 Ways to Reward Team Members for $20 (or Less!)" These days, savvy businesses are thinking outside the you-know-what, and because this book's soul and spirit exists outside the you-know-what, it is what businesses are thinking as well as what they are needing.
I know a thing or three [...] and I know that Kevin Aguanno has made a remarkable contribution to the body of [...] wisdom with this enlightening and practical book. The only people who will enjoy it more than you will be your employees. -- Jay Conrad Levinson, Father of Guerilla Marketing
All of us want to make a difference. All of us want our contribution to be recognized. Receiving a reward for our efforts can tell us that we have made a difference and that our contribution is recognized. But that only happens when it's the right reward, given in the right way, and for the right reasons.
Kevin Aguanno has assembled an inspiring collection of non-monetary rewards - none cost more than $20. Dip into his short book to find the reward that will work for you. Kevin also provides useful guidelines about finding the right reward, figuring out the right way to present the award, and determining the right reasons to give the reward.
Money is not always the best reward. Often, a reward for less than $20 can be a far more effective way to recognize contribution. The right token is eloquent in expressing praise and recognizing effort. Kevin helps readers figure out how to use thought, not cash, to praise. You can do good without spending a bundle. Kevin shows you how. -- Dr. Bob Fabian, The Concept Monger
As managers we often fail to notice that people thrive when told that they are doing a great job. Instead, we fixate on noticing what they are doing wrong. If Kevin Aguanno's excellent new book does nothing else, it reminds us that for a bunch of cultural reasons North American managers miss the boundless opportunity to motivate staff with simple compliments. "101 Ways" unleashes the opportunity to compliment and motivate people. Ultimately, the "101 Ways" approach helps employees do more of what they do well thereby improving the chance they may stop doing the things they don't do so well. The book provides ample context to the useful practice of helping people notice that they perform well. It is also rich in simple tools to help encourage them and explains how motivational effort has to be personalized. All in all, a good read with lots of practical and doable advice. -- Alan Kay, Change Management Consultant and Former Ad Agency Managing Director
In today's society of over loaded email inboxes, conference calls and net meetings, often times we forget to say thanks and acknowledge the contributions of those that make our projects, departments and organizations successful. Kevin's book provides a step-by-step approach to decisions regarding what type of reward to bestow and the ramifications (positive and negative) contained therein. His ideas for acknowledgement are realistic and credible and are mindful of monetary constraints. I strongly recommend this easy read to those interested in boosting company morale through the implementation of a rewards program. -- Lisa Kruszewski, The Project Management Institute
Kevin Aguanno is a people person -- he understands what gives us pride, what stimulates our loyalty, and why we might sacrifice up to half of our waking hours every week to something called "work." Every employer, manager, and worker can benefit from the insights his book offers. -- Stephen Devaux, Author of Total Project Control
Great little book! Project managers and team members alike should be sure to read the first few sections on the right way to provide recognition. -- William R. Duncan, primary author of the 1996 Guide to the Project Management Body of Knowledge
Kevin takes on a subject that should be at the heart of anyone involved in a project, or a team environment looking to motivate people to perform. We all know rewards lead to superior job performance, but how do you instigate this so it becomes second nature to a project or instill this with an organization.
Kevin looks at the pros and cons of rewarding a team and carefully defines how to determine the size and appropriateness of the award, avoiding some of the more common pitfalls that can shatter the giver's credibility. He addresses all the banal arguments that come with this topic like cost constraints. He puts forward a case where rewarding becomes institutionalized and ingrained into the psyche of an organization.
The book is an absolute breeze to read, and requires minimum effort. In fact, you can draw ideas within minutes. Kevin logically lays out a comprehensive approach to this topic that is absorbing and easy to put into practice. It is an easy guide to a subject that is rarely addressed well by organizations.
Interspersed with anecdotes, quotes, and communications from people reflecting real life experiences the book provides a rich tapestry of interesting scenarios the reader can draw important lessons from. -- Mark Kozak-Holland, Senior Consultant and Author
Aguano's work comes timely in this day and age when organizations have forgotten the importance of appreciating their employees' contributions to their success. I found the following comments by the author as most relevant to my project teams:
1. The crucial aspect of the timing of the rewards to create the proper rampant and to strengthen the morale.
2. The strong power of "Thank You" and how this alone could be a great team transformation tool.
3. The importance of the customer appreciation comments and notes. My experience showed me that team members truly appreciate this and find it a great way to understand how their work contributes to the overall success of projects.
4. The author reminds all of us of the value of the personal touch, as in the use of the handwritten notes. We got too dependent on electronic media that we forgot how to write and personally share our thoughts.
I encourage all to use the many insights the author illustrates in this text to make a difference in the life of our employees and of our organizations. -- Dr. Al Zeitoun, Chief Projects Officer, IIL