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I Love You More Than My Dog [Secure eReader (recommended)/Mobipocket]
eBook by Jeanne Bliss
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$22.95 |
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eBook Category: Business
eBook Description:  Hundreds of businesses have customers who admire them, but only an elite few have true advocates? passionate, loyal, vocal fans?who rave about them to anyone who will listen. Jeanne Bliss, who served as a senior customer executive at five major companies, says there's no shortcut to becoming beloved?you can't hire a fancy marketing firm to get there. You earn it by how you decide to run your business?as Wegman's and Harley-Davidson have for decades and as relatively new companies like Zipcar and Zappos are doing right now. After studying and working with dozens of beloved companies, Bliss has identified five key decisions that lead to customer devotion: * Decide to believe * Decide with clarity of purpose * Decide to be real * Decide to be there * Decide to say ?sorry? Her examples and advice will help readers sustain growth and profit even in a tough economy.
eBook Publisher: Penguin Group/Portfolio
Fictionwise Release Date: October 2009
Available eBook Formats [Secure eReader (recommended)/Mobipocket - What's this?]: SECURE MOBIPOCKET FORMAT [322 KB], SECURE EREADER (RECOMMENDED) FORMAT [221 KB]
All formats: Printing DISABLED, Read-aloud DISABLED
Mobipocket Reader ISBN: 9781101148792
eReader ISBN: 9781101148792
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