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Call Center Outback [Secure Mobipocket/Adobe Reader 7]
eBook by Mike Trotter
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Regular |
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$21.95 |
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$18.66 |
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20% |
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20% |
| Cost After Rebate: |
$17.56 |
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$14.93 |
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20% |
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31.98% |
eBook Category: Business
eBook Description:  This book is based on research with 70 of the country's call/contact center supervisors. Trotter asked each of them to identify the 10 most frequent problems and then offer a list of actions that resulted in success as well as provide a list of actions that resulted in failure. This research is presented in as raw a form as possible. The intention is not to be judgmental regarding these solutions, but to offer a wide variety of possible solutions as reference points to the supervisor facing the issue right now. Even the failing solutions inspire creativity by functioning as catalysts for improved solutions. You may find that some solutions deemed failures in some organizations actually were successful in others. This workbook is a valuable tool for a supervisor looking for a solution to an immediate problem.
eBook Publisher: Purdue University Press/ICHOR Business Books
Fictionwise Release Date: July 2003
Available eBook Formats [Secure Mobipocket/Adobe Reader 7 - What's this?]: SECURE MOBIPOCKET FORMAT (156 KB], SECURE ADOBE READER 7 FORMAT (345 KB]
Secure Adobe Reader 7: Printing enabled, Read-aloud enabled
Other formats: Printing DISABLED, Read-aloud DISABLED
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