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Call Center Benchmarking [Secure Mobipocket/Adobe Reader 7]
eBook by Jon Anton & David Gustin
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Regular |
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$23.95 |
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$20.36 |
| Micropay Rebate: |
20% |
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20% |
| Cost After Rebate: |
$19.16 |
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$16.29 |
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20% |
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31.98% |
eBook Category: Business
eBook Description:  Focuses on the use and importance of benchmarking in the US call center industry. Defines benchmarking, then describes what areas call centers can focus on to conduct a benchmark study. Explains how call centers can conduct a benchmark study of their own and how to use internal benchmark data.
eBook Publisher: Purdue University Press/ICHOR Business Books
Fictionwise Release Date: October 2003
Available eBook Formats [Secure Mobipocket/Adobe Reader 7 - What's this?]: SECURE MOBIPOCKET FORMAT (824 KB], SECURE ADOBE READER 7 FORMAT (1.3 MB]
Secure Adobe Reader 7: Printing enabled, Read-aloud enabled
Other formats: Printing DISABLED, Read-aloud DISABLED
Microsoft Reader ISBN: 1557532389
Adobe Acrobat Reader ISBN: 155753215X
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