Click on image to enlarge.
|
Call Center Performance Enhancement and Simulation [Secure Mobipocket/Adobe Reader 7]
eBook by Jon Anton & Vivek Bapat & Bill Hall
| |
Regular |
|
 |
|
Club |
| You Pay: |
$21.95 |
|
|
|
$18.66 |
| Micropay Rebate: |
20% |
|
|
|
20% |
| Cost After Rebate: |
$17.56 |
|
|
|
$14.93 |
| You Save: |
20% |
|
|
|
31.98% |
eBook Category: Business
eBook Description:  A customer access center that is accessible anytime, anywhere, in any form, and for free is emerging as critical to global business strategy. The authors provide insight into trends in the call center and simulation software industries and their interface; present a case for using simulation in call-center analysis; detail the technology infrastructure; and offer seven case studies (e.g. Bank of America, United Parcel Service).
eBook Publisher: Purdue University Press/ICHOR Business Books
Fictionwise Release Date: December 2005
Available eBook Formats [Secure Mobipocket/Adobe Reader 7 - What's this?]: SECURE MOBIPOCKET FORMAT (627 KB], SECURE ADOBE READER 7 FORMAT (1.0 MB]
Secure Adobe Reader 7: Printing enabled, Read-aloud enabled
Other formats: Printing DISABLED, Read-aloud DISABLED
Adobe Acrobat Reader ISBN: 155753182X
|
)
