The Facilitator's Pocketbook [MultiFormat]
eBook by John Townsend
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$5.94 |
eBook Category: Business
eBook Description: The 'facilitraining rainbow' won't lead you to a pot of gold but it will enable you to decide on the most suitable approach for your next facilitation session. This innovative decision-making model is central to The Facilitator's Pocketbook--a comprehensive guide covering all stages of facilitation, from planning through to implementation. Interpersonal skills, including attitudes and values, and session skills, including energizing and problem-solving, are dealt with at length. This book forms the basis of a presentation the authors were asked to make at the 1999 ASTD International Conference and Exposition in Atlanta.
eBook Publisher: Pocketmanager.com, Published: 1999
Fictionwise Release Date: June 2001
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Available eBook Formats [MultiFormat - What's this?]: Adobe Acrobat (PDF) [1.2 MB], eReader (PDB) [44 KB], Palm Doc (PDB) [30 KB], Rocket/REB1100 (RB) [29 KB], Microsoft Reader (LIT) [98 KB] - PocketPC 1.0+ Compatible, Franklin eBookMan (FUB) [100 KB], hiebook (KML) [93 KB], Sony Reader (LRF) [74 KB], iSilo (PDB) [26 KB], Mobipocket (PRC) [33 KB], Kindle Compatible (MOBI) [60 KB], OEBFF Format (IMP) [65 KB]
Words: 8470
Reading time: 24-33 min.
Microsoft Reader (LIT) Format: Printing DISABLED, Read-Aloud ENABLED
Adobe Acrobat (PDF) Format: Printing DISABLED, Read-Aloud DISABLED
All Other formats: Printing DISABLED, Read-aloud DISABLED
 
"John and Paul provide a quick route to a practical understanding of facilitation. This book should be compulsory reading for all managers handling change."
--Teresa Kilmartin, Executive Manager Training & Development, Irish Life Assurance plc "This book is the perfect illustration of what facilitation is all about--making things easy. Reflecting on the methods, skills and techniques described, it is easy to understand what it takes to become a skilled facilitator. Read it and you will undoubtedly do it better and get better results!"
--Karin Priarollo, Director, Human Resources, Novartis Consumer Health
CHAPTER ONEINTRODUCTION DEFINITION OF FACILITATION Literally, facilitation means 'making things easy'. In today's workplaces, facilitators make things easier by: Using a range of skills and methods to bring the best out in people as they work to achieve results in interactive events. Typically, facilitators are asked to help people to make decisions and achieve results in meetings, teambuilding sessions, problem-solving groups and training events. TYPICAL FACILITATION SITUATIONS A senior line manager asks you to 'lead' a meeting, by the end of which he wants to have his team reach consensus on the best way of co-ordinating a complex process A project manager is having difficulty getting a temporary cross-functional project team off the ground and asks you to come in and help them to organise themselves The training manager invites you to come and 'facilitate' an introductory module on the New Hires Programme A team leader calls you in to facilitate a session with her team where she's expecting a conflict to occur between two volatile team members and doesn't know how to handle it A conference organiser hires you to facilitate a break-out session with 50 delegates The marketing manager asks you to lead a creative brainstorming session on new products THE FACILITATOR'S ROLE Generalist and Specialist --general knowledge of how organisations function and specialised knowledge of organisation diagrams and intervention processes. Co-ordinator --the link between the client and the group. The organiser of resources and expertise Neutral Observer --belonging to no political coalition within an organisation and being seen as having no stake in any outcome. Adapted from Beer (1980) Facilitators have to be able to cope with uncertainty, knowing that things may not turn out as predicted or hoped for. They must be able to use the power of their credibility to help people address issues. They need to be calm in times of emotion when others are stressed and confused. Facilitators need to be able to empathise with people and listen well. They need to be able to support and counsel others who may be having a hard time in the session; to describe in understandable ways the processes and systems they are proposing; to mobilise energy in self and client; to surface difficult issues and help others to do so; to take themselves less seriously and more humorously.
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