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Displaying 1 - 25 of 25 items in this category.   

1 Are Your Customers Being Served?--How to Boost Profits by Delivering Exceptional Customer Service [Secure eReader]
by Pauline Rowson
  Many organisations chase the Holy Grail of obtaining new customers, spending time, money and energy on winning them only to provide them with a service or product that quite frankly is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation it is extremely difficult to change it. Having a good reputation for excellent service and pr... more info>>
Category: Business/Reference

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2 Communicating With More Confidence: The Easy Step by Step Guide [Secure eReader]
by Pauline Rowson
  Communicating effectively should be the simplest thing in the world, we talk and listen - or do we? And is that all there is to it? When things go wrong in a company, a friendship, a personal relationship, communication or rather lack of it or misinterpreting it, is often at the heart of the problem. Improving your communication skills can bring huge rewards; it can help you to win more contracts and sales, gain promotion, manage your organisation or your team more effectively, find friendship, ... more info>>
Category: Business

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3 Deadly Waters [Marine Mystery Series Book 2] [Secure eReader]
by Pauline Rowson
  A gripping marine mystery from the author of Tide of Death.... When a woman is found murdered in Langstone Harbour, DI Andy Horton is assigned to the case but not for long if Superintendent Uckfield has his way. Horton is given just a week to find the killer before being shunted off the case. With the clock ticking Horton is soon forced to take a decision that will put his life on the line...
Category: Mystery/Crime/Mainstream

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4 Easy Step by Step Guide to Being Positive and Staying Positive [Secure eReader]
by Pauline Rowson
  Having a positive attitude has many benefits not least of which is better health. But the pace of life today is such that we are all subjected to more negative stresses and strains and sometimes feel we can no longer cope. So how do we maintain a positive attitude when the going gets tough? This book will help you examine what creates negativity and provides tips and techniques to convert that negative energy into positive energy. It looks at using the power of the brain and inner dialogue to ch... more info>> (Published: 2004)
Category: Self Improvement/Self Improvement

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5 Easy Step by Step Guide to Building a Positive Media Profile [Secure eReader]
by Pauline Rowson
  Editorial coverage carries at least two and a half times the weight of advertising. It is a very cost effective way of raising an organisation's profile. This book looks at how to build a positive media profile for an organisation. It provides information on how the media works and how to build good media relations. It also shows how to write a news release and get it published, how to conduct a radio and TV interview and how to handle a bad news story. In this guide: How to build and maintain g... more info>> (Published: 2004)
Category: Business/Sports/Entertainment

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6 Easy Step by Step Guide to Giving Confident Presentations [Secure eReader]
by Brian Lomas
  Making a presentation strikes fear into many hearts. It ranks alongside going to the dentist or being put into a cage with a hungry lion or two. Wherever it sits on the fear scale for you this guide is designed to get you through it, if not to the point of actually enjoying it. It is for anyone who needs to give presentations, or who wishes to undertake public speaking in their personal or professional life. It will show you: How to research, prepare and structure a presentation. How to use scri... more info>> (Published: 2004)
Category: Self Improvement/Self Improvement

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7 Easy Step By Step Guide to Handling Confrontation [Secure eReader]
by Gerry Williams
  It is unfortunately a sad reflection of the society in which we live that assaults against the person are becoming more and more frequent. These assaults can take many forms from street violence to road rage and in some cases can result in serious injury and even death. Workplace assaults are growing more common across the world in hospitals, schools, on public transport and in shops. Dealing with aggression is never comfortable and staff need to have the confidence to handle these difficult sit... more info>> (Published: 2004)
Category: Business/General Nonfiction

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8 Easy Step By Step Guide To Managing Change [Secure eReader]
by Brian B. Brown
  A certainty in life is that things will change--sometimes very slowly, sometimes quicker than we would like, sometimes bringing new experiences we enjoy and at other times those we would prefer to avoid. While change may be certain, our natural aversion to it creates conflicting pressures. Failure to recognise and address these conflicts is the main reason why change initiatives do not produce the gains, growth and security anticipated. This book will help you to understand what drives change in... more info>> (Published: 2004)
Category: Business/General Nonfiction

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9 Easy Step by Step Guide to Stress and Time Management [Secure eReader]
by Brian Lomas
  This book contains lots of tips and hints which you can absorb easily into your existing work (and home) patterns to help your time management and ease your stress level. It explains how you might be contributing to your ownstress level--and what you can do about it; how you can influence others to take on some of the workload coming your way--and, even better, how you can pass on some of your work to others; how to recognise and then reduce the amount of time you 'waste'; how to prioritise--wha... more info>> (Published: 2005)
Category: Business/Self Improvement

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10 Easy Step by Step Guide to Successful Selling [Secure eReader]
by Pauline Rowson
  Whether you are selling business to business or to consumers this guide will show in simple steps: How to build a better rapport with your prospects and therefore increase your chances of selling to them. How to use a sales structure that works. How to use the buying motivations to get people to buy. How to handle objections and close the sale. How to read the body language signals and come away with the business. We are all in the business of selling: selling ourselves, our company and our prod... more info>> (Published: 2004)
Category: Business/Reference

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11 Easy Step by Step Guide to Telemarketing, Cold Calling & Appointment Making [Secure eReader]
by Pauline Rowson
  How to set up and plan your telemarketing campaigns How to get through to the right person How to open the telephone conversation and structure your call How to build rapport and increase your chances of success How to reduce objections and handle those you do get How to close the call and secure your objective 'This highly informative, clearly written book covers every aspect of telemarketing in fact, it contains everything you need to know about how to build your business by telephone' HSBC Bu... more info>> (Published: 2004)
Category: Business/Self Improvement
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12 Easy Step By Step Guide to Writing Advertising Copy [Secure eReader]
by Pamela Brooks
  Copywriting is easy isn't it? Just put a few words together and stick it in the local newspaper, or send out a sales letter and wait for the telephone to ring and orders to flood in. Well if you want to throw money away that's exactly what you do. Planning and using the right techniques will make your advertisement or letter stand out and get you results. This guide will show you how to copy write to get results. In this guide: How to identify your audience, what to communicate and what you want... more info>> (Published: 2004)
Category: Business/Reference

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13 Easy Step By Step Guide to Writing Articles and Newsletters [Secure eReader]
by Pamela Brooks
  Many organisations use newsletters to target their audience, raise their profile and communicate their products and services. Charities use them to inform and fundraise. But what makes a successful newsletter one that is read and remembered? Good lively content is essential. This guide will show you how to produce newsletters. It will also show you how to obtain commissions for freelance article writing and how to write articles. In this guide: How to get the brief right How to get commissioned ... more info>> (Published: 2004)
Category: Business/Reference
1 Reader Ratings:
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14 In For The Kill [Secure eReader]
by Pauline Rowson
  Alex Albury has it all: a successful public relations business, a luxurious house, a beautiful wife and two sons. Then one September morning the police burst into his home and arrest him. Now, three and a half years later, newly released from Camp Hill Prison on the Isle of Wight, Alex is intent on finding the man who framed him for fraud and embezzlement. All he knows is his name: James Andover. But who is he? Where is he? Alex embarks on his quest to track down Andover, but with the trail cold... more info>>
Category: Suspense/Thriller/Mystery/Crime

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15 Marketing to Win More Business: The Easy Step by Step Guide [Secure eReader]
by Pauline Rowson
  Every organisation needs customers. In order to grow and survive you need to actively market your business, its services and products. And even if you are operating in the public sector, or in a non-profit organisation, there is still a need to communicate successfully with your target market. This guide shows you how to use a variety of marketing techniques both traditional and Internet based to win more business. This guide will show you: how to target your customers and prospective customers;... more info>>
Category: Business/Reference

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16 The Easy Step by Step Guide to Better Budgeting for Your Business [Secure eReader]
by Brian B. Brown
  In an increasingly cost conscious world, control over your organisation's income and expenditure is vital. For most successful organisations this control begins with a budgeting process that forms the basis for the business operation for the year ahead. It is often this 'blue-print' which determines how successful the organisation can be for the forseeable future. This informative and accessible text provides budgetary guidelines for both new and established businesses. (Published: 2005)
Category: Business/General Nonfiction

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17 The Easy Step by Step Guide to Communicating with More Confidence [Secure eReader]
by Pauline Rowson
  Communicating effectively should be the simplest thing in the world, we talk and listen--or do we? And is that all there is to it? When things go wrong in a company,a friendship, a personal relationship, communication or rather lack of it or misinterpreting it, is often at the heart of the problem. Improving your communication skils can bring huge rewards; it can help you to win more contracts and sales, gain promotion, manage your organisation or your team more effectively, find friendship, eve... more info>>
Category: Self Improvement/Business

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18 The Easy Step by Step Guide to Fewer, Shorter, Better Meetings [Secure eReader]
by Brian Lomas
  This easy step by step guide will show you: how to make meetings more effective; how to get meetings off to the right start; how to get difficult messages across * how to encourage participation; how to manage conflict in meetings; how to set agendas and keep the meeting focused; whether or not to call a meeting and the alternatives to meetings....
Category: Business/Self Improvement

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19 The Easy Step by Step Guide to Fundraising for Your School [Secure eReader]
by Pauline Rowson
  This book covers: The climate for fundraising, Organising for fundraising, Registering as a charity. Preparation and writing your appeal Sources of funding--trusts, foundations and grants Sources of funding--magazines and newspapers Sources of funding--the rich and famous Sources of funding--businesses Approaching sponsors by telephone The face to face meeting Giving a presentation Building a media profile A clear step by step approach to devising an effective school fundraising strategy.
Category: Education/Business

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20 The Easy Step by Step Guide to Marketing [Secure eReader]
by Pauline Rowson
  All businesses have one thing in common they need customers. So how do you get customers? How do you get them to buy from you? How do you build a competitive edge for your business? And how do you develop new products and services to stay ahead of the competition? All these and more are the challenges for a business. This book will provide you with vital tips to help you win business and get your existing customers coming back for more. It will show you: How to win and keep customers; How to und... more info>>
Category: Business

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21 The Easy Step by Step Guide to Motivating Your Staff for Better Performance [Secure eReader]
by Brian B. Brown
  During the last few years, the concept of 'learning organisations' and employee empowerment have supported a drive towards less reliance on figurehead bosses telling us what to do, and more on our ability, as individuals, to act positively and effectively. This book explores how an organisation can effectively employ techniques to empower their employees and so motivate them to achieve their goals. (Published: 2005)
Category: Business/Self Improvement

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22 The Easy Step by Step Guide to Recruiting the Right Staff [Secure eReader]
by Chris Dukes
  Employing the right people is critical to the success of any business. Appointing the wrong person can be expensive not only in monetary terms but also in terms of wasted time and energy. It can also lead to internal conflict, higher absenteeism and lost production time. Recruitment is not simply about discovering ways to get hold of someone quickly and cheaply to fill a gap it is about an analysis of your organisation's needs and filling that need to the most satisfactory conclusion for both th... more info>>
Category: Business/Self Improvement

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23 The Suffocating Sea [Marine Mystery Series Book 3] [Secure eReader]
by Pauline Rowson
  An action-packed marine mystery featuring Andy Horton.... Andy Horton is called to investigate a suspicious fire on board a boat, but when he arrives he senses instinctively that this investigation will be like no other, and he's right. Soon he is forced to confront the past, and it becomes clear that this is one case someone is determined he should never solve....
Category: Mystery/Crime

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24 Tide of Death [Marine Mystery Series Book 1] [Secure eReader]
by Pauline Rowson
  It is DI Andy Horton's second day back in Portsmouth CID after being suspended for eight months. Whilst out running in the early morning he trips over the naked battered body of a man on the beach. PC Evans has been stabbed the night before, the DCI is up before a promotion board and Sergeant Cantelli is having trouble with his fifteen-year-old daughter. But Horton's mind is on other things not least of which is trying to prove his innocence after being accused of raping Lucy Richardson. Beset b... more info>>
Category: Mystery/Crime/Mystery/Crime
2 Reader Ratings:
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25 Writing a Business Plan and Making it Work: The Easy Step by Step Guide [Secure eReader]
by Brian B. Brown
  In this Guide: Understanding and accessing your customers; Understanding your competitors' Getting and keeping the right people; How to carry out easy financial checks; How to write the business plan and make it work....
Category: Business

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