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Blackberry for eReader FAQ

How do I Download eReader for BlackBerry?   Troubleshooting Questions

Install eReader for BlackBerry directly from your device. For your convenience, you can copy and paste this URL in an email and open it on your BlackBerry:


What Devices are Supported by eReader for BlackBerry?

You can use this product on the following BlackBerry Models:

BlackBerry 7130; Curve 8300, 8310, 8320, 8330, 8350i, 8900; Pearl 8100, 8110, 8120, 8130, 8220; BlackBerry 8703e, 8707, 8800, 8820, 8830; Bold 9000; Storm 9500, 9530.

Where can I find eBooks to read using eReader for BlackBerry?

You can connect to your eReader.com or Fictionwise.com bookshelf to download eBooks in eReader format from those stores. You can also download eBooks to a memory card if your BlackBerry supports one. eBooks placed on a memory card should be saved in the "eReader" folder.

How do I navigate through my eBooks?

Trackball: You can scroll the trackball up to go to the previous page and down to advance the page.

Keyboard: Pressing "Space" will advance the page and "shift+Space" will go to the previous page.

Touchscreen (where supported): Clicking the screen on the bottom half or right side will advance the page. Clicking the screen on the top half or left side will go to the previous page. You can also swipe the screen to the right to go to the previous page and swipe the screen to the left to go to the next page.

You can also use the "Table of Contents" and "Go To Page" items in the menu to jump to any section of the eBook.

What if I have accounts at both eReader and Fictionwise?

If you have two accounts, one with eReader and one with Fictionwise, and both of those accounts have exactly the same login id and password then you may login on the device using that common Login ID and password and you will see all the compatible eBooks from both accounts on your BlackBerry!

If your login information differs between your eReader and Fictionwise accounts, then whichever set of information you use to login on the BlackBerry determines which bookshelf you will see.

Which of my eBooks can I download to eReader on the BlackBerry?

For eReader.com customers, every eBook available at eReader.com works with eReader for BlackBerry.

For Fictionwise.com customers, every MultiFormat (unencrypted) eBook and every Secure eReader eBook will work. When you log in to your Fictionwise.com account from your BlackBerry, note that you will only see listed those eBooks that work with eReader for BlackBerry. You will not be shown eBooks that don't work, such as Secure Microsoft Reader eBooks, etc. If you see it on your BlackBerry, you can download and read it.

For eBooks you download from other web sites, they must be in eReader PDB format. No other format will work with eReader at this time. Please note that PDB is a container format and may hold many different kinds of files. The file must be an eReader format PDB file.

Can I purchase eBooks from eReader.com or Fictionwise.com from my BlackBerry?

Yes you can, with our new mobile site for eReader. Now you can browse, purchase and download eBooks from your BlackBerry! Great for last-minute purchases before traveling. To check out the improved flow of our new eReader mobile site from any handheld device, just point your mobile browser to m.ereader.com.

To download books from the mobile site, be sure to choose to save the book file rather than open it. You must have a memory card in your device and save the book to the "eReader" folder in order for the application to recognize it.

Can I put eBooks on my BlackBerry using my computer?

Yes you can. Be sure to enable mass storage mode on your BlackBerry and connect to your computer with the sync cable. Your memory card should appear as a drive on your computer. Place any eReader format books in the "eReader" folder that appears on the BlackBerry drive. You will see your books in the eReader application once you disconnect the BlackBerry from your computer.

I have had problems downloading eBooks from my Bookshelf, what can I do?

The most common cause of download errors is that you do not have a credit card registered at eReader.com or Fictionwise.com. Secure eReader eBooks are encrypted using a credit card number, so if you do not have a credit card number on file with us we can't deliver the file. Update your credit card number here.

I downloaded an eBook but am having trouble unlocking it.

First, make sure you are using the correct unlock information. Log in to your eReader.com or Fictionwise.com account (whichever one you bought the eBook from) and go to your bookshelf. You will see your billing name and the last four digits of the default unlock card listed next to every Secure eReader eBook.

Remember that your unlock name must be exactly as listed there, including middle names, middle initials, etc. This is the most common error when trying to unlock. Also make sure you are using the same credit card as listed on the website. The website displays the last four digits for security reasons but you must of course type the entire card number in to unlock the book.

I am unable to open some PDB files and receive the message "version 2" books are not supported.

This is a known issue and future releases will have support for older Palm Doc files.

Certain eBooks do not display properly.

Please contact support and provide the title of the book and what issue you are experiencing.

Why are some of my favorite eReader features missing?

This is an early preview release of eReader for BlackBerry and it focuses on the basics. We have already scheduled new releases in the coming months that will add all the features our customers enjoy on other platforms.

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