Palm OS Mobile Devices:

• Smartphones including Treo or Centro
• PDAs including: Palm Z22, T|X, Tungsten, LifeDrive, Zire, Palm III series, V series, VII series, m100 series, m125 series, m500 series; Handspring Visor series; TRG Pro; Sony CLIE; IBM WorkPad.
• 134KB of free memory for the eReader application, plus sufficient free memory for each book (varies from 200KB to 2MB, depending upon the length of the book). NOTE for Palm Personal users. The Palm Personal will not work with the eReader. It doesn't have enough memory to handle all of our eBooks and there are some important technical differences in the Palm Personal's operating system that make it a less suitable platform for the eReader.

Palm OS Software:

• Palm OS 3.0 or later.
• Synchronization software for downloading the eReader and eBooks to your Palm device (e.g., the Palm Desktop software)

PocketPC/Windows CE Mobile Devices:

• PDAs including: HP Jornada 420, 430, 430se, 540, 545, 547, 548, 680, 690, 720, and 820; Compaq iPAQ H3600 series, iPAQ H3100 series and Aero 1500 series; Casio Cassiopeia E115, E-125 and EM-500 series.
• 167-260K of free memory for the eReader application, plus sufficient free memory for each book (varies from 200KB to 2MB, depending upon the length of the book).
• 256KB free program space

PocketPC/Windows CE Software:

• Windows CE 2.0 or greater
• Synchronization software for downloading the eReader and eBooks to your PocketPC/Windows CE device (e.g., the ActiveSync® 3.1 software).

How do I install eReader eBooks on my Windows Mobile Pocket PC or Smartphone?

Manually move eBook to your Windows Mobile Pocket PC or Smartphone:
1. Copy the file (it will have a .pdb extension).
2. Paste the file in your Active Sync Folder in the Peanut Press directory.
3. Once your Windows Mobile Pocket PC or Smartphone syncs with your desktop, your eBook will be available to read on your Windows Mobile Pocket PC or Smartphone.

How do I get my eBook unlock code if I no longer have that credit card number?   Top

You can add a new unlock code in your Fictionwise Bookshelf by clicking on the UPDATE MY PROFILE link on the left side. After changing the unlock code to a working credit card number, you can then re-download and install the eBook, unlocking with the updated information.

However, please note that this will not work for any eReader eBook marked Archived in your bookshelf (this mark appears above the DOWNLOAD button). For those eBooks, it is very important that you do not forget your full credit card numbers. For more information on archived eReader eBooks click here.

What does the Archived mark mean on some of my eReader eBooks?   Top

If you have any eReader eBooks on your shelf with the notation Archived above the DOWNLOAD button, this indicates that those eBooks may not be encrypted with any new credit card numbers. They are only available for download by the credit card numbers that actually appear in the menu next to their names.

For this reason, it is very important that you retain the full credit card number in a safe place for any eBook marked Archived. Even if those credit cards expire or are canceled in the future, you must retain those numbers to continue unlocking archived eBooks. There is no way for us to provide you that information if you lose the full number. For security reasons, Fictionwise never stores the full credit card number you used, and the full number cannot be recovered from the unlock codes we maintain on our server or in your device. If you forget or no longer have access to all of the card numbers that we have archived for those eBooks, there is no way for us to re-encrypt them any longer using a new code, so you will not be able to download and use them from our server.

The reason for this is that those eBooks were purchased from Fictionwise before June 1, 2004 when we used a different DRM company to encrypt them. That company lost their contract to serve eReader eBooks on that date, and therefore we cannot encrypt them using new unlock codes any longer. Fictionwise is now receiving our Secure Palm Reader titles from a different DRM provider, and eBooks purchased from that provider are not marked Archived and can therefore be re-encrypted using new credit card numbers.

Please note that Fictionwise is the only retailer who preserved your investment in your eReader eBooks by archiving the files on our server when our prior DRM service provider lost the ability to serve the eReader format. All other retailers simply told their customers, "download your ebooks by June 1, then they will be unavailable for download after that date." Fictionwise invested considerable programming time, server load, and many gigabytes of data storage in order to encrypt more than thirty thousand eBook files in up to 3 different unlock codes per customer, to protect our customer's investment.

Is the eReader compatible with the new line of Windows Mobile Pocket PCs and Smartphones?   Top

What other files or documents can I read with the eReader?   Top

The eReader can also read Palm Doc files (.pdb). Many Fictionwise eBooks are available in unencrypted Palm Doc format (see MultiFormat eBooks). Every eBook at Fictionwise has its own eBook Description page which clearly states which formats that eBook is available in (see the "eBook Stats" part of the page).

Can I download and install an eBook from Fictionwise directly to my wireless PDA?   Top

No, you first need to download the eBook to your desktop PC and then sync it to your PDA.

No, Fictionwise's eReader eBooks are formatted as .pdb files and they work on both Palm OS handhelds and Windows Mobile PocketPC/Smartphone/Windows CE devices.

If I lose my eBooks, will I be charged for another download?   Top

No, you can download your eBooks from your account as often as needed.

Credit Card Questions  

How do I make a purchase with a different credit card number?   Top

Fictionwise allows you to have up to three active credit cards as an Unlock Code. When you purchase with a credit card, that card number is added to your three possible Unlock Codes. You can change these codes by going to your Bookshelf and clicking on the UPDATE MY PROFILE link on the left side.

Can I use something other than my credit card number to unlock my eBook in my PDA?   Top

No, only your credit card number along with your cardholder name (as it appears on your credit card) will unlock your eBook in your Mobile Device or PDA. This is done to protect the publisher's copyright.

Is my name and credit card number stored on my PDA after I unlock an eBook?   Top

No. Your credit card number is used only to unlock the eBook and is not stored on your Mobile Device or PDA. Your credit card number is not stored at Fictionwise either.

I received a message that my credit card could not be approved as my Unlock Code. What should I do?   Top

There are two possible scenarios that can cause this error message:

1. When you entered a new credit card number to be an unlock code, it could not be validated by the company that handles our credit card processing. The card has to be active. Make sure you entered the card number, CVV2 code, and expiration date accurately. Also, make sure the address you have in the Fictionwise system is the same as the credit card billing address.
2. Some international credit cards cannot be processed, in which case you may need to inquire with your card issuing bank.