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eReader for iPhone and iPod touch FAQ


This page lists answers to the most common questions about the eReader for iPhone and iPod touch release. The short introductory video to the right shows you how to use the main features of the product.

For trouble-shooting common problems and for full documentation Click Here.

What Devices Does eReader for iPhone and iPod Touch support?

You can use this product on iPhone, iPhone 3G, and iPod touch devices. For iPhone and iPod touch, you must first upgrade to firmware release 2.0. For iPod touch this upgrade from Apple costs $9.95, but the upgrade is free for iPhone. iPhone 3G already has firmware release 2.0 installed so it's ready to go. For complete instructions on installation Click Here.

Does this work on iPod classic or other older iPods?

No, older versions of iPod do not have a software developer environment that allows us to port our reader software to the devices. You must have an iPod touch or iPhone to use eReader.

Where can I get content?

Right this second you can connect to your eReader.com or Fictionwise.com bookshelf directly from the application wirelessly. See the video on this page for a demonstration.

NOTE: Even though the prompt in eReader says "eReader.com" login, your Fictionwise login will also work.

What if I have accounts at both eReader and Fictionwise?

If you have two accounts, one with eReader and one with Fictionwise, and both of those accounts have exactly the same login id and password then you may login on the device using that common login id and password and you will see all the compatible eBooks from both accounts on your device!

If your login information differs between your eReader and Fictionwise accounts, then whichever set of information you use to login on the device determines which bookshelf you will see.

How can I get my own personally created eReader format content onto eReader for iPhone or iPod touch?

Currently in the 1.0 release this is not possible, however, we will very shortly (before the end of July) have a way to do this.

How can I get eReader content I downloaded from other websites onto eReader for iPhone and iPod touch?

Currently in the 1.0 release this is not possible. However, our 1.1 release which is expected to be released before the end of July will have the ability to browse other sites and directly download from them, as well as ways of moving eReader format eBooks from your personal computer to the iPhone and iPod touch. This includes both encrypted and unencrypted eReader files.

Some of my favorite eReader features seem to be missing. Will they be added?

The current 1.0 version is just the beginning. Based on customer feedback, we decided it was more important to get a basic reader out quickly than to spend extra months getting every last feature in the application. But you will see many new features added in upcoming releases. For example, in our 1.1 release, which we currently estimate will be available before the end of July, we will have features like reverse video, the ability to lock the page orientation, the option to tap rather than swipe to turn pages, options to sort your on-device Bookshelf by author or title or most recently purchased, the ability to browse the web right from the application and download eReader PDB files from any website, and several other improvements. We will over time implement all the features that eReader has on other platforms. In these early releases we are stressing usability and content connectivity.

Which of my eBooks can I download to eReader on the iPhone and iPod touch?

For eReader.com customers, every eBook available on eReader.com of course works when using the eReader eBook reading application.

For Fictionwise.com customers, every Multiformat (unencrypted) eBook works, and every Secure eReader eBook works. When you log in to your Fictionwise.com account from the device, note that you will only see listed those eBooks that work on the eReader software. You will not be shown eBooks that don't work, such as Secure Microsoft Reader eBooks, etc. If you see it on the device, you can download and read it on the device.

I have had problems downloading my Bookshelf, what can I do?

For the first few days after launch, there were some software issues on our server that caused a certain percentage of customers to experience download problems. These issues were resolved late in the day on July 15. So it is likely if you try again it will simply work now.

It has also been reported to us that certain large dictionaries cause eReader 1.0 to crash on the iPhone and iPod touch. We are investigating this problem now and hope to have a fix in the 1.1 release, due out before the end of July. We appreciate your patience as we work through some of these early issues.

If you still experience errors while downloading, the most common cause of this is that you do not have a credit card registered at eReader.com or Fictionwise.com. Secure eBooks in the eReader format are encrypted using a credit card number and so if you do not have one on file with us the download server can't deliver the file.

I downloaded a Book but am having trouble unlocking it

First, make sure you are using the correct unlock information. Login to your eReader.com or Fictionwise.com account (whichever one you bought the book from) and go to your bookshelf. You will see your billing name and the last four digits of the default unlock card listed next to every Secure eReader eBook.

Remember that your unlock name must be exactly as listed there, including middle names, middle initials, etc. That is the most common error when trying to unlock. Also make sure you are using the same credit card as listed on the website. The website displays the last four digits for security reasons but you must of course type the entire card number in to unlock the book.

The eReader application remembers the hash code of the last few unlock codes you have used on the device, so you typically do not need to type unlock codes very often, really just when you change credit cards or get a new device. In practice many people go years without having to type another unlock code.

Can I purchase eBooks from eReader.com or Fictionwise.com right from my iPhone or iPod touch device?

The Safari browser included on the iPhone and iPod touch actually work pretty well on the eReader.com and Fictionwise.com websites, even though they are not yet optimized for the smaller browser screen on those devices. So, in a pinch, yes you can register, login, browse, search, and purchase eBooks directly from the devices using the included browser. It is however probably easier right now to do your initial registration on a full sized computer browser.

Note that you would first purchase content on either Fictionwise.com or eReader.com using Safari, but you cannot download using the standard Safari since it cannot download PDB files by default. After purchase you would have to open the eReader application, click the + icon and login and download your purchase. We realize this needs improvement to be much more seemless and an upcoming release will address this and make things far easier. We appreciate your patience as we refine the system.

We are also currently working on a small-screen optimized website to make on-device browsing and purchasing easier. We hope to have this sometime this summer.

Can I upload content using iTunes?

No, iTunes only supports a limited number of file types currently. See the video for a demonstration of how you get content onto eReader for iPhone and iPod touch.
If you did not see your question answered here, please review the video on this page which covers most basic usage scenarios. Full documentation and other trouble shooting advice is can by found Here.

iPhone and iPod touch are trademarks of Apple, Inc.


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