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eReader for iPhone and iPod touch FAQ

New in Version 1.3 (Coming Soon)

New in Version 1.2

Features in Version 1.1

Basic Demo of Features (Version 1.0)

This page lists answers to the most common questions about the eReader for iPhone and iPod touch release. The short introductory video to the right shows you how to use the main features of the product.

For trouble-shooting common problems and for full documentation Click Here.
For questions about version 1.2 Click Here. For questions about version 1.1 Click Here. For questions about version 1.0 Click Here.

Current Version:
1.3
NEW: What New Features are in the 1.3 Release?
eReader for iPhone and iPod touch version 1.3 includes the following new features:

  • Bookmarks.
  • Highlighting text.
  • An option to display the status bar in full-screen mode.
  • Sorting the on-line bookshelf by title, author or purchase data.
  • Type-ahead, exact match handling, and other reference book improvements.
  • Performance enhancements in page flipping.
  • More choices for downloading books including a direct connection to the eReader Mobile site.
  • Several other various improvements and bug fixes.
NOTE:  For best results using eReader, we strongly recommended that you upgrade your device to the iPhone OS 2.1 for iPod Touch and iPhone.  The 2.1 OS fixes several issues with browsing from within the eReader application.  For more information and instructions on upgrading, see:  /help/iphonehelp.htm.

Please note that more features are scheduled to come out in our next release, so if you don't see your favorite feature here we ask for your patience.

Bookmarks and Notes On-line Bookshelf Sorting
Bookshelf Sort by author title download date Browse Other Sites

Display Status Bar

eReader Mobile Site
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What Devices Does eReader for iPhone and iPod Touch support?

You can use this product on iPhone, iPhone 3G, and iPod touch devices. For iPhone and iPod touch, you must first upgrade to at least firmware release 2.0 (the 2.1 OS is recommended). For iPod touch this upgrade from Apple costs $9.95, but the upgrade is free for iPhone. iPhone 3G already has firmware release 2.0 installed so it's ready to go. For complete instructions on installation Click Here.

Does this work on iPod classic or other older iPods?

No, older versions of iPod do not have a software developer environment that allows us to port our reader software to the devices. You must have an iPod touch or iPhone to use eReader.

Where can I get content?

You can connect to your eReader.com or Fictionwise.com bookshelf directly from the application wirelessly to
download your purchases from those stores. In addition, you can directly browse from within the eReader 1.1 applciation
to other Internet sites such as Manybooks.net that have eReader PDB format content.

What if I have accounts at both eReader and Fictionwise?

If you have two accounts, one with eReader and one with Fictionwise, and both of those accounts have exactly the same login id and password then you may login on the device using that common login id and password and you will see all the compatible eBooks from both accounts on your device!

If your login information differs between your eReader and Fictionwise accounts, then whichever set of information you use to login on the device determines which bookshelf you will see.

How can I get my own personally created eReader format content onto eReader for iPhone or iPod touch?

This new version now supports the acquisition of personal content in eReader PDB format. For details see the Personal Content FAQ.

How can I get eReader content I downloaded from other websites onto eReader for iPhone and iPod touch?

eReader has the ability to browse other sites and directly download from them, as well as ways of moving eReader format eBooks from your personal computer to the iPhone and iPod touch. This includes both encrypted and unencrypted eReader files. For details see the Personal Content FAQ.

Which of my eBooks can I download to eReader on the iPhone and iPod touch?

For eReader.com customers, every eBook available on eReader.com of course works when using the eReader eBook reading application.

For Fictionwise.com customers, every Multiformat (unencrypted) eBook works, and every Secure eReader eBook works. When you log in to your Fictionwise.com account from the device, note that you will only see listed those eBooks that work on the eReader software. You will not be shown eBooks that don't work, such as Secure Microsoft Reader eBooks, etc. If you see it on the device, you can download and read it on the device.

For eBooks you download from other web sites, they must be in eReader PDB format. No other format will work with eReader currently. Please note that PDB is a container format and may hold many different kinds of files. The file must be an eReader format PDB file.

I have had problems downloading my Bookshelf, what can I do?

The most common cause of downloading errors is that you do not have a credit card registered at eReader.com or Fictionwise.com. Secure eBooks in the eReader format are encrypted using a credit card number and so if you do not have one on file with us the download server can't deliver the file.

It has also been reported to us that certain large dictionaries cause eReader to crash on the iPhone and iPod touch. We are investigating this problem now and hope to have a resolution soon. We appreciate your patience as we work through some of these early issues.

Certain customers did have some problems downloading in the first couple of weeks after we released eReader for iPhone and iPod touch. Some of the problems were load related and some were due to software issues on our server. With the increased download time-outs and the ability to upload personal content in Release 1.1 this problem should now be resolved.

I downloaded a Book but am having trouble unlocking it.

First, make sure you are using the correct unlock information. Login to your eReader.com or Fictionwise.com account (whichever one you bought the book from) and go to your bookshelf. You will see your billing name and the last four digits of the default unlock card listed next to every Secure eReader eBook.

Remember that your unlock name must be exactly as listed there, including middle names, middle initials, etc. That is the most common error when trying to unlock. Also make sure you are using the same credit card as listed on the website. The website displays the last four digits for security reasons but you must of course type the entire card number in to unlock the book.

The eReader application remembers the hash code of the last few unlock codes you have used on the device, so you typically do not need to type unlock codes very often, really just when you change credit cards or get a new device. In practice many people go years without having to type another unlock code.

Starting in version 1.2 of eReader, when you download secure eBooks from eReader.com and Fictionwise.com accounts, an "unlock hint" will be provided for you on the Unlock Book screen. The "hint" works by providing the Purchaser's Name that unlocks the book and automatically filling it in for you. Also, the last four digits of the credit card number that makes up the Unlock Code will be displayed. This helps you to be sure what information you need to use to unlock and open your book.

Can I purchase eBooks from eReader.com or Fictionwise.com right from my iPhone or iPod touch device?

We've launched our new mobile site for eReader. Now you can browse, purchase and install titles from your device! Great for last-minute purchases before traveling. To check out the improved flow of eReader.com on your handheld device, just point your mobile browser to m.ereader.com.

You can also access the mobile site using the Safari browser from inside the eReader application. To add books to your iPhone device's bookshelf from the eReader mobile web sites, tap the + button in the navigation bar then select "Other sites". Enter the URL of the web site (e.g. m.ereader.com) and press 'Go'. Now you can browse titles, purchase and download eReader PDB files.

The Safari browser included on the iPhone and iPod touch actually works pretty well on the Fictionwise.com website, even though it is not yet optimized for the smaller browser screen on those devices. So, in a pinch, yes you can register, login, browse, search, and purchase eBooks directly from the devices using the included browser. It is however probably easier right now to do your initial registration on a full sized computer browser.

Note, you cannot download using the standard Safari since it cannot download PDB files by default. After purchase you would have to open the eReader application, click the + icon and login and download your purchase. We realize this needs improvement to be much more seamless. We appreciate your patience as we refine the system.

Can I upload content using iTunes?

No, iTunes only supports a limited number of file types currently. See the video for a demonstration of how you get content onto eReader for iPhone and iPod touch.
If you did not see your question answered here, please review the video on this page which covers most basic usage scenarios. Full documentation and other trouble shooting advice can be found Here.

iPhone and iPod touch are trademarks of Apple, Inc.


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